500f Terms & Conditions – Platform Terms of Use for Malaysia

1. Introduction and Acceptance of Terms

Welcome to 500f, an online casino and slots platform operating under the domain 500f.my. These Terms and Conditions ("Agreement") constitute a legally binding contract between you ("Member" or "User") and 500f ("we", "our platform"). By registering an account, making a deposit, or using any service offered by 500f, you expressly acknowledge that you have read, understood, and agreed to be bound by all the terms and conditions set out in this document.

This agreement takes effect from the date you first use the 500f platform. If you disagree with any part of these Terms & Conditions, you must not register for or use our platform. Continued use of the 500f platform following any amendment to the terms will be considered acceptance of those amended terms.

2. Member Eligibility

To be eligible to register for and use the 500f platform, you must meet all of the following requirements without exception:

• You are at least 18 years old at the time of registration. The 500f platform is strictly for adults, and we take our responsibility to protect minors very seriously.
• You are an individual registering an account on your own behalf and not on behalf of any third party.
• You are not subject to any legal restrictions that would prevent you from using an online gambling platform.
• You have never been declared mentally incompetent or placed under court supervision in relation to the management of your assets.
• The funds you use to deposit at 500f are entirely your own and are not derived from any illegal activity.
• You have not previously had your account terminated or been banned from the 500f platform for a terms violation.

500f reserves the right to request supporting documentation to verify your eligibility at any time. Failure to provide the required documents within the specified timeframe may result in your account being temporarily suspended or terminated.

3. Registration & Account Management

Each individual is only permitted to hold one (1) active account on the 500f platform. Holding multiple accounts is strictly prohibited and constitutes a serious breach of these Terms and Conditions. Should 500f determine that a member holds more than one account, all such accounts will be terminated immediately and all credit balances and winnings within those accounts will be forfeited.

During the registration process at 500f, you are required to:

• Providing accurate, complete, and up-to-date information, including your full name, an active Malaysian phone number, and a valid email address.
• Set a strong, unique password for your 500f account and do not share it with anyone.
• Keep your account information up to date whenever changes occur, particularly your registered phone number and payment method.

You are fully responsible for all activities that occur under your 500f account. If you suspect that your account has been compromised or accessed without authorisation, please contact the 500f support team immediately at [email protected].

4. Deposits & Payment Methods

The 500f platform accepts deposits via a range of popular and trusted payment methods among Malaysian users. Accepted payment methods are as follows:

• Touch 'n Go eWallet — processed in under 1 minute
• DuitNow — direct bank transfer, processed within 1–2 minutes
• GrabPay — for Grab ecosystem users, processed within 1–2 minutes
• Boost — processed within 1–2 minutes
• ShopeePay — for Shopee platform users, processed within 1–2 minutes
• FPX (Maybank2u, CIMB Clicks) — internet banking, processed within 1–3 minutes

The minimum deposit on the 500f platform is RM 20 per transaction. There is no maximum deposit limit; however, deposits exceeding RM 10,000 may require additional verification in accordance with standard industry Know Your Customer (KYC) procedures. All deposits are processed in an environment protected by 256-bit SSL encryption, and funds will be credited to your 500f account automatically once payment has been successfully confirmed by the system.

500f does not cover any fees or charges that may be imposed by third-party payment service providers. It is the member's responsibility to ensure that payment details entered are accurate — 500f is not liable for any delays or loss of deposit resulting from incorrect information provided by the member during the payment process.

5. Withdrawal of Winnings

500f members are entitled to withdraw winnings that have met all applicable wagering requirements at any time. Withdrawals are processed via the same payment method used for the deposit, subject to standard identity verification procedures. Below is 500f's complete withdrawal policy:

• The minimum withdrawal per transaction is RM 50.
• Withdrawal requests are typically processed within less than 1 hour after submission, provided all required verification documents have been submitted.
• New members making their first withdrawal may be required to submit a copy of their identity document (MyKad) for a one-time identity verification.
• 500f reserves the right to place a hold on withdrawal requests for up to 5 business days for security review purposes in cases where transactions are deemed unusual or high-risk.
• Winnings generated using bonus credits are subject to the applicable bonus wagering requirements. These winnings may only be withdrawn once the wagering requirements have been met in full.

6. Bonuses, Promotions & Wagering Requirements

500f offers a variety of bonuses and promotions to our members from time to time, including welcome bonuses, reload bonuses, cashback offers, and special promotions tied to specific events. All bonuses offered are subject to the following conditions:

• Every bonus is subject to wagering requirements (rollover/wagering requirement) that must be fulfilled before any winnings derived from bonus credits can be withdrawn.
• Wagering requirements, maximum bet limits when using bonus funds, bonus validity periods, and eligible games for use with bonus credits are all clearly stated in the specific terms of each promotion.
• Each member is entitled to claim the welcome bonus once only. Attempting to claim a new bonus using multiple accounts is a serious violation.
• 500f reserves the right to cancel or modify any promotion at any time without prior notice, subject to the best interests of existing members.
• Bonuses obtained through fraudulent means, system manipulation, or collusion between members to exploit promotions will be voided and the accounts involved may be terminated.
• All winnings generated from bonus credits in breach of the stipulated wagering requirements are void and may not be withdrawn.

500f maintains a policy of full transparency across all our promotions. We do not bury important conditions in fine print designed to mislead members. If you have any questions about the terms of a promotion, please contact the 500f support team before claiming that bonus.

7. Game Rules & Member Conduct

All games offered on the 500f platform — including video slots such as Starlight Princess, Buffalo Blitz, Magic Fruits, and others, as well as Live Casino games — are operated using a Random Number Generator (RNG) system that has been independently audited and certified by internationally accredited bodies. This ensures that every game outcome is random, fair, and cannot be manipulated by any party.

The following are strictly prohibited on the 500f platform:

• Using any automated software, bots, scripts, or other technological tools to play games automatically without genuine human involvement.
• Colluding with other members to exploit the gaming system, jackpot winnings, or any game mechanics for unlawful gain.
• Systematically employing bonus hunting techniques designed to exploit promotions without genuine intention to play normally.
• Engaging in any activity that could be classified as money laundering through the 500f platform.
• Creating an account using another person's identity or false information.

Members found to have violated any of the above rules risk immediate account suspension, cancellation of all associated winnings, and permanent account termination without compensation.

8. Responsible Gaming

500f takes responsible gambling seriously. We believe that gambling should remain a fun source of entertainment and never become a cause of financial stress or personal hardship. As part of our commitment, 500f provides a range of self-control tools to help members better manage their playing habits.

Self-control tools available on the 500f platform include:

• Deposit Limits: Set daily, weekly, or monthly deposit limits to keep your spending in check.
• Session Time Limits: Option to set a daily limit on gaming session duration.
• Temporary Self-Exclusion: Freezing your account for a set period of time (1 day to 6 months).
• Permanent Self-Exclusion: Permanently closing the account for members who choose to stop entirely.

The 500f platform is for adult entertainment only. We encourage every member to play only with money they can afford to lose, set clear limits before playing, and never use savings or funds needed for essential expenses for gambling purposes. Please refer to the Responsible Gaming for more information.

9. Data Privacy and Information Security

500f maintains a strict privacy policy in handling all members' personal information. All personal data collected during registration and platform use — including names, phone numbers, email addresses, and financial transaction details — is protected with 256-bit SSL encryption and stored on secure servers.

500f is committed to never selling, renting, or disclosing members' personal information to any third party without the member's explicit consent, except under the following circumstances:

• When required by law or a valid court order.
• For payment processing purposes necessary to complete transactions requested by the member.
• For identity verification purposes as required by industry-standard KYC procedures.

For more detailed information on how 500f manages your personal data, your rights as a data subject, and how to submit any privacy-related complaints, please read 500f Full Privacy Policy.

10. Account Suspension & Termination

500f reserves the right to suspend or terminate any member's account at any time for reasons including, but not limited to, the following:

• Violation of any section of these Terms and Conditions.
• Confirmation that the member is under 18 years of age.
• Confirmation that the registration information provided is false or inaccurate.
• Suspicious activity, including indicators of money laundering or fraud.
• Multiple account ownership by the same individual.
• The use of automated software or fraudulent methods in gameplay.

Members may also request the closure of their own account at any time by contacting the 500f support team. Where the closure is requested under Self-Exclusion for responsible gambling reasons, the account will be closed immediately and any eligible credit balance (after deducting bonus credits that have not yet met the wagering requirements) will be returned to the member.

11. Disclaimers & Limitation of Liability

The 500f platform is provided on an "as is" and "as available" basis. While we do our utmost to ensure the platform runs smoothly at all times, 500f cannot guarantee that it will be free from technical disruptions, system failures, or other issues beyond our control.

500f is not liable for:

• Any financial losses incurred by a member as a result of gaming activity, including losses from fairly conducted games.
• Any service disruptions caused by internet infrastructure issues, power outages, or external factors beyond 500f's control.
• Any actions by third parties, including hackers or fraudsters attempting to gain unauthorised access to a member's account.
• Any indirect, consequential, or punitive losses arising from the use of the 500f platform.

12. Amendments to Terms and Conditions

500f reserves the right to modify, update, or amend any part of these Terms and Conditions at any time without prior mandatory notice. However, we endeavour to inform members of any material changes through in-platform notifications or via email to the registered address.

Amendments to the terms take effect immediately upon publication on the 500f website. Continued use of the 500f platform after any amendment is published will be considered your acceptance of the updated terms. We encourage all members to review these Terms & Conditions periodically to stay informed of the latest conditions governing your use of the 500f platform.

The latest version of these Terms & Conditions is available on this page at all times and is updated with the most recent amendment date. If you have any questions or concerns about any section of this document, please contact our support team at [email protected] or via the live chat function available on the 500f platform.