The six core pillars that underpin the personal data protection policy we uphold on the 500f platform every day.
All personal data and financial transactions on 500f are protected by 256-bit SSL encryption — the same technology used by Malaysia's leading banks such as Maybank and CIMB. Your information travels through a data tunnel that cannot be intercepted by any external party.
500f has never and will never sell, rent, or grant any third party access to members' personal data for marketing or commercial purposes. Your information belongs solely to you, and we respect the trust that every 500f member places in us.
The 500f Privacy Policy is in full compliance with Malaysia's Personal Data Protection Act (PDPA) 2010. We ensure that every aspect of member data collection, processing and storage aligns with applicable Malaysian legal requirements.
Within 500f itself, access to member personal data is strictly limited and granted only to staff who genuinely require it to carry out their responsibilities. All access is logged and periodically audited to ensure there is no unauthorised use.
As a 500f member, you have the full right to access, correct or request the deletion of your personal data at any time. We have a clear and straightforward procedure to fulfil such requests within a reasonable timeframe.
In the event of any security incident that may compromise 500f members' personal data, we are committed to notifying the affected members within a reasonable timeframe and taking immediate remedial action to protect their interests.
Welcome to the 500f Privacy Policy page. This document explains in detail how the 500f platform (accessible at 500f.my) collects, uses, stores, protects, and — under certain circumstances — discloses your personal information as a member or user of our platform.
500f takes the privacy of every Malaysian member extremely seriously. We understand that your trust in us is not something to be taken lightly. When you register an account with 500f, you are entrusting us with sensitive personal information — and we take full responsibility for safeguarding that information to the highest security standards in the industry.
This Privacy Policy forms part of the overall agreement between you and 500f, together with the Terms & Conditions our platform. By registering and using the 500f platform, you agree to the data collection and usage practices described in this document. If you do not agree with any part of this Privacy Policy, please contact us or choose not to use the 500f platform.
Important Note: This 500f Privacy Policy is in full compliance with Malaysia's Personal Data Protection Act (PDPA) 2010 and its amendments currently in force. Any conflict between a translated version and Malaysian legal requirements shall be resolved in accordance with the valid provisions of the PDPA 2010.
500f collects several categories of personal information from our members during the registration process, through use of the platform and via interactions with our support team. Below is a comprehensive table of the data collected and the reasons for doing so:
| Data Category | Specific Examples | Purpose of Collection |
|---|---|---|
| Personal Identification Information | Full name, phone number, email address | Account registration, identity verification, communications |
| Financial Information | TNG/DuitNow/GrabPay account numbers, transaction records | Processing deposits and withdrawals |
| Verification Documents | MyKad copy (for KYC verification) | Identity verification for new members upon their first withdrawal |
| Platform Usage Data | Game records, bets, account activity logs | Account security, responsible gaming, customer support |
| Technical Data | IP address, device type, web browser, general location | Security verification, platform optimisation, fraud prevention |
| Communication Data | Customer support chat records, emails | Support documentation, service improvement |
500f only collects data that is strictly necessary to operate our services safely and effectively. We do not collect any information beyond what is required for legitimate operational purposes. If you feel that 500f is requesting information unrelated to the services we offer, please contact us at [email protected] for clarification.
Personal data collected by 500f is used solely for legitimate purposes directly related to the services we provide to Malaysian members. Below is a detailed explanation of each purpose for which data is used:
Your identification data is used to create, manage, and secure your 500f account. This includes the login process, identity verification during your first withdrawal, and account-related communications via your registered phone number or email.
Your financial information is used to process deposits via Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay and FPX, as well as to fulfil withdrawal requests to your digital wallet or bank account. 500f does not directly store credit card numbers or sensitive payment details — all transactions are processed through certified payment providers that meet stringent security standards.
Technical data such as IP addresses and device information is used by the 500f security team to detect and prevent fraudulent activity, unauthorised access, account misuse and any other security threats. This monitoring operates continuously 24/7 to safeguard the interests of all 500f members.
Your communication records with the 500f support team are retained to enable us to deliver better and more effective service. When you contact us with an issue or enquiry, our support team can refer to previous records to resolve matters more efficiently.
Your gaming activity data is monitored by the 500f system to identify any patterns that may indicate problem gambling behaviour. This is part of our commitment to Responsible Gaming which we take very seriously in the interest of our members' wellbeing.
With your consent, 500f may use your email address or phone number to send you information about promotions, new bonuses or platform updates. You may withdraw this consent at any time by contacting us or using the unsubscribe option provided.
500f is firmly committed to never selling, renting, or trading members' personal data to any third party for their commercial purposes. However, in the course of operating our platform, there are limited circumstances where restricted, relevant data sharing may be necessary:
Our Guarantee: 500f does not share member data with any marketing companies, data brokers, or other commercial third parties. Any data sharing that occurs is based on strict operational necessity, limited only to the information required, and protected by binding confidentiality agreements.
The security of members' personal data is 500f's top priority. We continually invest in the latest security technologies and procedures to ensure your information is always protected. The following are the key security measures we have in place:
All communications between your browser and 500f's servers are protected by 256-bit SSL encryption, which cannot be broken by current technology.
Member data is stored on servers protected by multiple layers of physical and digital access controls at high-grade data centres.
The 500f security team monitors all platform activity around the clock to detect any threats or attempted data breaches.
Access to member data within the 500f organisation is strictly limited, requiring multi-level authorisation and subject to regular auditing.
While 500f takes all reasonable steps to protect your personal data, no digital security system in the world can offer an absolute 100% guarantee. We encourage you to also take personal protective measures, such as using a strong and unique password for your 500f account, not sharing your password with anyone, and ensuring that the device you use to access 500f is secure and up to date.
The 500f platform uses cookies and similar tracking technologies to enhance the user experience, ensure the platform functions properly, and help us understand how members use our platform. Cookies are small text files stored on your device when you visit 500f.my.
Types of cookies used on the 500f platform:
You may manage or delete cookies at any time through your web browser settings. Please note, however, that disabling essential cookies may affect the functionality of the 500f platform and your overall gaming experience.
500f retains member personal data for as long as your account remains active or for as long as it is needed for the purposes stated in this Privacy Policy. The following outlines the data retention periods we observe:
Once your data is no longer needed and the legally required retention period has expired, 500f will delete or anonymise it using secure, irreversible data deletion methods. You may request early deletion of your data subject to the conditions described in the Your Rights section below.
As a 500f member who is a Malaysian citizen or resident, you have certain rights regarding your personal data under Malaysia's Personal Data Protection Act (PDPA) 2010. We fully respect these rights and provide clear channels for you to exercise them.
You may request a copy of the personal data we hold about you at any time.
You may request corrections to any inaccurate or incomplete data in your 500f account.
You may request the deletion of your personal data, subject to applicable legal requirements.
You may object to the processing of your data for direct marketing purposes at any time.
You may request a copy of your personal data in a machine-readable format for portability purposes.
You may request a restriction on the processing of your data under certain circumstances provided for by law.
To exercise any of the above rights, please contact the 500f privacy team by email at [email protected] by stating the right you wish to exercise and your account details. We will process your request within 14 business days of receiving a complete submission. For more complex cases, this period may be extended to 30 days, with prior notification to you.
Simple Process: To request access to or deletion of your data, send an email to [email protected] with the subject line "Data Privacy Request", including your full name, registered phone number, and the type of request you are making. Our team will contact you within 3 business days to verify your identity before processing the request.
The 500f platform is strictly for individuals aged 18 and above. We do not knowingly collect any personal data from children or individuals under the age of 18. Protecting minors is an absolute priority at 500f, and we take this responsibility very seriously.
During registration, members are required to confirm that they are at least 18 years of age. Should 500f discover or have reasonable grounds to believe that personal data of an individual under 18 has been collected inadvertently, we will immediately take the following steps:
If you have information or reason to believe that a minor has registered on 500f, please notify us immediately at [email protected] so that we may take the appropriate action.
500f reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new Malaysian legal requirements, or relevant technological developments. Each new version of the Privacy Policy will include an updated amendment date at the top of this page.
For material amendments — changes that significantly affect how we use your personal data — 500f will endeavour to notify affected members via:
Your continued use of the 500f platform after any Privacy Policy amendment takes effect will be considered your acceptance of the updated privacy terms. We encourage all members to review this Privacy Policy page periodically.
If you have any questions, concerns or complaints about how 500f handles your personal data, or if you wish to exercise any of the rights described in this Privacy Policy, our dedicated data privacy team is ready to assist you.
You may reach us via:
We take every privacy complaint seriously and will investigate all complaints submitted thoroughly and impartially. If you are unsatisfied with 500f's response to your privacy complaint after going through our internal process, you have the right to refer the matter to Malaysia's Department of Personal Data Protection or any other relevant authority under applicable Malaysian law.
A Final Guarantee from 500f: We are committed to always treating your personal data with respect, transparency and accountability. Your trust in 500f is our most valuable asset, and we will never do anything to compromise it. Your privacy is our priority — today and in the future.
Answers to the most frequently asked questions by Malaysian members regarding privacy and data security on the 500f platform.
Play at 500f with complete peace of mind — your privacy is protected by 256-bit SSL encryption, your data is never sold to anyone, and we are fully compliant with Malaysia's PDPA. Register now and enjoy over 1,200 of the best slots!
Deposit via TNG · DuitNow · GrabPay · FPX · Boost · ShopeePay | For players aged 18 and above only